The material pulls body heat out of your dog and disperses it, so the surface feels cool against him. His weight triggers it. Once he leaves, it releases the heat and resets.

No, and anyone who says theirs does is not being truthful. It warms up after a while, then recharges on its own once he steps off. That's why a lot of owners keep two.

Cheaper mats barely cool, so dogs lose interest. This one goes cold on contact, so they keep coming back. If not, that's what the 30-day guarantee is for.

Yes. It comes in multiple sizes, so you pick the one that fits your dog, up to extra-large for big breeds to stretch out fully.

Machine wash cold, air dry. Just make sure it's fully dry before storing so it doesn't mildew.

No problem, it's backed by a 30-day money-back guarantee. Just email us and we'll make it right.